ERR_01
Slow replies, messy queue
Founders and engineers answer the same questions every day instead of building product, and customers wait.
// The problem
Your product scales. Your support queue scales faster.
Between 500 and 10,000 tickets a month, founder-led support breaks. You don't need a bigger support department. You need the right work in the right hands.
ERR_02
AI bought, not tuned
The bot is live in Intercom or Zendesk, but it frustrates customers on questions it should never have answered.
ERR_03 · critical
Cancellations treated like FAQs
Refunds, billing errors and cancel requests get a canned reply, and revenue quietly walks out the door.
// Who we work with
Built for teams of 10 to 100, not 10,000.
B2B SaaS, seed to Series A
Every account is worth real money. When one saved renewal pays for a month of support, cancellations and escalations can't be left to a bot or a busy engineer.
- Bugs and integration issues routed to technical specialists
- Key-account and renewal conversations handled by people
- Feedback loops back to product, every week
B2C subscription apps
Edtech, language, fitness and productivity apps live and die on refunds, cancellations and billing questions at volume. We've handled these exact tickets firsthand, running support for a subscription SaaS company.
- AI resolves how-to and account questions instantly
- Refund and cancel flows designed to save what can be saved
- App store, Stripe and billing disputes handled end to end
// Start here
The Support Audit
We analyze your real tickets and show exactly what to automate, what needs people, and where support is costing you customers. Delivered in two weeks.
- 01AI / Hybrid / Human split, by ticket type
- 02Top ticket drivers and the fixes behind them
- 03Churn and refund leaks hiding in your queue
- 04A 90-day plan you can run with us or on your own
Book your audit · $1,950
Credited to your first month if you start a pilot.
Recommended handling split
- Password & loginAI
- How-to & feature questionsAI
- Billing & refundsHYBRID
- Bugs & integrationsHYBRID
- Cancellations & key accountsHUMAN
// Three ways to run support
You choose the model. We build it, run it and improve it.
MODEL_02MOST POPULAR
Hybrid CX
When AI and people work together.
AI resolves the repetitive questions instantly. Our specialists take billing disputes, cancellations, bugs and upset customers, with full context from the AI conversation.
AI triageHuman escalationRetention playbooksWeekly QA
A trained team across chat, email, voice and social for complex products and high-touch accounts.
AI support for high-volume questions, set up on your tools and monitored by CX experts.
// Why Staff Right
The gap between a freelancer and a BPO.
Big providers are built for big companies. Cheap help brings no strategy. We sit in between: 15+ years of CX leadership at a startup budget.
| Large BPOs | Enterprise AI vendors | Freelancers | Staff Right | |
|---|---|---|---|---|
| Built for teams your size | No, seat minimums | No, enterprise pricing | Yes | Yes |
| Contract | 12+ months | Annual | Ad hoc | 60-day pilot, then monthly |
| CX strategy and QA | Yes | Limited | No | Yes, led by a CX veteran |
| Sets up and tunes your AI | Sometimes | Their AI only | No | Yes, on the tools you have |
| People for churn moments | Yes | No | Sometimes | Yes, retention playbooks |
// Process
From audit to always improving.
- 01Audit
We analyze your real tickets and customer journeys.
- 02Plan
You choose Human, Hybrid or AI, based on data.
- 03Build
We set up the AI, train the team and write the playbooks.
- 04Pilot
60 days live on your queue, with QA on every channel.
- 05Improve
Month to month after that, with reports and more automation as you grow.
// Pricing
Costs less than one hire. Does the work of a team.
A single experienced US support lead costs $6,000+ a month before tools, training or cover. Every plan below includes the strategy, the AI and the QA. No seat minimums, and month to month after your pilot.
// Step 1 · Support Audit
$1,950one-time · 2 weeks
Your ticket data, analyzed: what to automate, what needs people, and where support is leaking revenue. You keep the 90-day plan either way.
100% credited to your first month
Book the audit →
Autopilot
$1,490/ month
You already have an AI bot. We make it good, and keep it good.
- AI agent set up on Intercom, Zendesk, Freshdesk or Help Scout
- Weekly tuning from real conversations
- Escalation rules and hand-off playbooks for your team
- Monthly automation and CSAT report
Hybrid Starter
$3,900/ month
AI plus our specialists, fully managed, up to 2,000 tickets a month.
- Everything in Autopilot
- Human specialists for billing, bugs and cancellations
- Retention playbooks for every cancel request
- Chat and email, business hours
- Weekly QA and a monthly review call
Hybrid Growth
$8,900/ month
For scaling teams, up to 5,000 tickets a month and more channels.
- Everything in Hybrid Starter
- Dedicated retention lead for key accounts
- Voice and social, extended hours
- Quarterly roadmap session with product
Pilot promise
We agree on targets in your audit. If we miss them in the 60-day pilot, your second month is free.
Pay quarterly
Save 10% when you pay three months at a time. Still no long contract.
At-cost tools
AI platform fees stay on your own helpdesk bill. We never mark them up.
// Who runs your support
Joseph V.
Founder
Joseph has run support from both sides of the table: as a BPO Division Manager over sales, financial and technical accounts, and inside a SaaS company, where he owns the tickets that decide revenue. Cancellations, refunds, chargebacks and app store reviews are his specialty, backed by weekly CSAT reporting to leadership.
15+ years in CX
Ex-BPO Division Manager
Chargebacks & retention
Zendesk · Intercom · Freshdesk
// Get started
Let's map what your support should look like.
Tell us about your team. We'll reply within one business day to schedule your audit.